talk to people on airplanes, etc

be helpful to people who can't help you

when negotating, be clearly aware of your alternative if you walk away, and under what conditions walking away is/isn't in your interest

when negotiating, look out for unexpected nonzero sum opportunities

when negotiating, match your style to the other person, and try to find out what they want

you can't do everything. pick 3

ask for what you want

chapter "paint the target around the arrow"

failure resume

in the real world (as opposed to school), there are many right answers

" large classes, students are typically given multiple-choice tests with one right answer for every question, and the bubbles must be carefully filled in with number two pencils to make for easy grading. In sharp contrast, in most situations outside of school there are a multitude of answers to every question, many of which are correct in some way. And, even more important, it is acceptable to fail. In fact, failure is an important part of life's learning process. Just as evolution is a series of trial-and-error experiments, life is full of false starts and inevitable stumbling. The key to success is the ability to extract the lessons out of each of these experiences and to move on with that new knowledge. "