http://www.uidesign.net/2000/interviews/cooper1.html
Alan Cooper:
"The point is that, if you are a Visual Designer, or if you are an HCI Professional, or even programmers you tend to approach things from the point of view of saying, what are the technological tools at your disposal. You say, Oh, I have a relational database. Therefore, I can issue a query and I can get back, in a batch mode, a solution set of a reduced number of choices.
You might have a real world situation where you have someone who walks into a library and searches based on a Dewey Decimal Categorization System number and then wants to see a list of related books. The query system fundamentally disallows this."
" Why can't I logically group things? I can categorize things. I can say, here is a name that belongs in my list of business names, here's another which belongs in my list of personal names, but I have lots of names that need to be in both lists. I"
"For example, using any typical operating system e.g. Linux, NT, MacOS?